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Create a Ticket

To ensure we receive the important information regarding a problem, here are some tips and examples for a good ticket description.

General Tips

  • Timing – Create the ticket immediately when the error occurs; if time is short, use the scanner calendar.
  • Context – What happened before/after the issue?
  • Frequency and Duration – How often and how long does the error occur?
  • Detailed Description of the Observation – What exactly do you see/have you seen?
  • Process of Elimination – Does the keyboard generally not work or only in the app?
  • Assessment – Is the problem already resolved? Are you still scanning / are you taking a break?